Privacy Policy

Who this policy applies to

This policy covers The Chiropractice, 72 Reserve Dr, Mandurah WA 6210, and applies to information collected through this website and in the course of providing chiropractic and remedial massage services.

We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

To provide care we collect your name, date of birth, contact details, and health information including your presenting complaint, relevant medical history, medications, imaging and treatment records.

We may also collect payment details, private health fund membership details, and WorkCover or TAC claim information where relevant. Through this website we collect only what you submit to us, along with standard website analytics.

Why we collect it

Primarily to assess, plan and deliver your care, and to keep accurate clinical records as required of registered health practitioners. We also use it to process payments and claims, to contact you about appointments, and to meet our legal and professional obligations.

Who we share it with

We do not sell your information. We may share it with your private health fund, WorkCover or TAC for claims you have asked us to process; with other health practitioners where a referral is in your interest and you have consented; with our practice management and payment providers; and where required or authorised by law.

Storage and security

Clinical records are held in our practice management system. We take reasonable steps to protect information from misuse, loss, and unauthorised access. Health records are retained for the period required by law.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Requests can be made in person or by phone, and we may need to verify your identity first.

Complaints and contact

If you have a concern about how we have handled your information, contact us and we will respond. If you are not satisfied you may contact the Office of the Australian Information Commissioner.

The Chiropractice, 72 Reserve Dr, Mandurah WA 6210. Phone 0466 889 916.

This is a starting draft based on standard obligations for an Australian allied health practice. It has not been reviewed by a lawyer. Before publishing, the clinic should confirm the practice management and payment providers named, the record retention period applied in WA, and whether the website uses analytics or tracking that needs disclosing.